Privacy Policy

Jadyn Parsons, a sole proprietor doing business as Accelate (DBA Accelate), trading as Accelate.io ("we", "us", "our"), helps aesthetic clinics and wellness businesses attract and book patients. This policy explains what personal information we collect, how we use it, and your choices. It applies to our websites (accsystems.co and related pages), our booking forms, and our communications with prospects and clients.

Who we are

Accelate.io is the trading name of Jadyn Parsons, a sole proprietor registered in Quebec, Canada, doing business as Accelate (DBA Accelate), based in Montreal, Quebec, Canada. Person responsible for privacy: Jadyn Parsons. Contact: [email protected]. Mailing address: 2000 Rue Sauvé O, Montreal.

Information we collect

Your name, email address, and phone number

Your business name, role, and information you share about your clinic or goals

Booking details, such as the date and time of a call

Payment and billing information for clients (processed by our payment provider; we do not store full card numbers)

Basic technical information, such as your IP address, browser, device, pages visited, and which ad or link brought you to us

How we collect it

We collect information when you fill out a form, book a call, send us a message by email, text, or social media, make a payment, or visit our website. We may also collect publicly available business information, such as a clinic's website or social media profile, when contacting businesses about our services.

How we use it

To respond to you, schedule and run calls, and provide our services

To send you information, resources, and follow-ups about our services where you have agreed or where the law allows

To process payments and manage client accounts

To measure and improve our website, advertising, and services

To meet our legal obligations

We do not sell your personal information.

Working with our clinic clients

When we run advertising and booking systems for a clinic, we handle the leads that respond to that clinic's ads and forms on the clinic's behalf. In that case the clinic decides how the information is used, and we only use it to provide our services to that clinic. If you submitted a form for a clinic and want to access, correct, or delete your information, you can contact that clinic directly or contact us and we will pass your request on.

Who we share it with

We use trusted service providers who may process your information only on our behalf. These include:

Customer management, messaging, and email tools (such as GoHighLevel)

Advertising and social platforms (such as Meta, which operates Facebook and Instagram)

Scheduling and video call tools (such as Google Calendar and Google Meet)

Payment processors (such as Stripe)

Team communication tools (such as Slack)

We may also share information where required by law. Some of these providers store information on servers outside Quebec and outside Canada, including in the United States, where it may be accessible to local authorities under local laws. We take reasonable steps to make sure our providers protect your information.

Consent and communications

By submitting a form or booking a call, you agree that we may contact you by email, phone, or text message about your request and our services. You can withdraw consent at any time by replying STOP to any text, clicking unsubscribe in any email, or contacting us at [email protected]. We will stop contacting you promptly.

How long we keep it

We keep your information only as long as needed for the purposes above or as required by law. After that we delete it or make it anonymous.

How we protect it

We use reasonable safeguards, including access controls and secure systems, to protect your information. If a privacy incident presents a risk of serious harm, we will notify the people affected and the appropriate authorities as the law requires.

Your rights

You may ask to access the personal information we hold about you, ask us to correct it, ask us to delete it, ask for a copy in a portable format, or withdraw your consent, by contacting us at [email protected]. We will respond within 30 days.

Cookies and tracking

Our website may use cookies and tools such as the Meta Pixel and analytics to measure performance and show relevant ads. You can control cookies through your browser settings and manage ad preferences through Facebook, Instagram, and Google.

Children

Our services are intended for businesses and adults. We do not knowingly collect information from anyone under 18.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it was last changed.

Contact us

Questions or complaints about how we handle your information: [email protected]. You may also contact the Office of the Privacy Commissioner of Canada or the Commission d'accès à l'information du Québec.